legal information
Welcome to Supersenang!
By using our website and services, you agree to the terms outlined on this page. We’ve kept things simple, but if you have any questions, feel free to contact us directly.
-
Reservations & Payments
- All bookings are subject to availability and confirmation.
- A deposit or full payment may be required to secure your reservation. This will be clearly communicated during the booking process.
- Cancellations or changes must follow the cancellation policy provided at the time of booking (including via third-party platforms like Airbnb or Booking.com).
-
Check-in & Check-out
- Check-in time: 14:00
- Check-out time: 12:00
- Early check-in or late check-out may be available upon request and subject to availability.
-
Rates & Taxes
- All rates are quoted in Indonesian Rupiah (IDR).
- Prices are subject to 11% government tax (VAT) and 5% service charge.
-
Privacy Policy
- We respect your privacy and are committed to protecting your personal data.
- We collect basic information like your name, email, and contact details when you book a stay or contact us.
- We only use your information to manage your reservation, respond to your inquiries, or (if you agree) send occasional updates about Supersenang.
- We do not share your information with third parties, except when required for payment processing or local legal compliance.
-
Smoking Policy
- Smoking is not permitted inside guest rooms or in the restaurant.
- Smoking is allowed in designated outdoor areas only. Please be mindful of other guests and dispose of cigarette waste properly.
-
Valuables & Security
- Guests are responsible for their personal belongings and valuables during their stay.
- Each room is equipped with a safety box for your convenience.
- Supersenang is not liable for any loss, damage, or theft of personal items.
-
Website Disclaimer
- All content on this website is for general information purposes only.
- While we do our best to keep everything accurate and up-to-date, we cannot guarantee that all information is 100% free of errors.
- Supersenang is not responsible for any loss, damage, or inconvenience resulting from the use of this website or your stay, except as required by law.
-
Intellectual Property
- All images, text, and designs on this website belong to Supersenang, unless otherwise credited.
- Please don’t reuse or reproduce any content without permission.
-
Pets, Children, and Responsibility
- Pets are welcome in certain areas of the resort—please check with us in advance.
- Children are welcome, but parents/guardians are fully responsible for their supervision at all times. The resort includes stairs, open areas, and a pool, which may not be childproof.
-
Respectful Behavior
We want all guests to enjoy their time here. Please respect other guests, our team, and the natural surroundings. Supersenang reserves the right to ask guests to leave in cases of inappropriate behavior or disregard for resort guidelines.
-
Contact
If you have questions about our policies or your stay, reach out to us: